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Frequently asked questions

Orders, downloads, formats, licensing, payments and support — answered. Still stuck? Contact us, we reply within 24 business hours.

What file formats do I receive?

Native JewelCAD .JCD files, compatible with JewelCAD 5.1 and JewelCAD Pro, exportable to STL for 3D printing and casting. Selected designs are also offered as STL/SLC. Check the product description for the exact format before buying, and confirm your software supports it.

How do I receive my files after payment?

Instantly — no waiting, no shipping. Your download link appears on the order confirmation page and is emailed to the address you entered at checkout. Single designs use secure links (expiry + download limit shown on the page); monthly bundles are delivered as one ZIP via Google Drive / OneDrive cloud links.

What is a monthly bundle?

Around 150 new JCD designs across pendants, rings, bangles, tops and more, packed as one ZIP at a bundle price. Every bundle has a free catalog PDF — download it and preview all designs before you pay. See Available Bundles.

Single files or bundle — which should I buy?

Need one specific design? Buy the single file (also available in our Android app). Building a library or buying across categories? Bundles and category collections cost far less per design.

Which payment methods are accepted?

Razorpay, PayU and PayPal — UPI, credit/debit cards, net banking and wallets. All payments are processed in INR (your bank converts if you pay in another currency) over SSL-secured, PCI-DSS compliant gateways. We never see or store your card/UPI details.

Can I manufacture and sell jewellery made with these designs?

Yes. Every purchase includes a non-exclusive, non-transferable license to manufacture jewellery with the designs for your own business. Reselling, sharing, uploading or sublicensing the digital files themselves is prohibited — copyright stays with JewelCAD Designs. Full terms: Terms & Conditions.

What software do I need to open .JCD files?

JewelCAD 5.1 or JewelCAD Pro for native .JCD editing, or any 3D workflow via STL export for camming/printing. If you are unsure about compatibility, message us before buying — include your software name and version.

What is your refund policy?

Because delivery is instant and digital, sales are generally final. Corrupted or damaged files are replaced free of charge, and other cases are reviewed individually. Details: Return Policy.

I paid but didn't get my download link. What now?

Check your email spam folder first — the link is sent to your checkout email immediately. You can also re-open your confirmation page (/jcd-success?order=JCD…) within the verification window. Still missing? Contact us with your order number and we will resend it.

Do I need an account to buy?

No. Checkout needs only your name, email (for the download link) and mobile number. No password, no sign-up.

Website or Android app — what's the difference?

The website sells single files, category collections and monthly bundles with card/UPI checkout. The Android app focuses on browsing and unlocking single design files on demand via Google Play.

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